Cookies and Privacy Policy

Last updated: December 2025

Third Rail Cafe Pty Ltd (ABN to be inserted) (we, us, our) is committed to protecting the privacy of individuals and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Cookies and Privacy Policy sets out how we collect, hold, use, disclose and protect personal information obtained through our website, online forms, electronic communications and related services, including information collected and stored via Google platforms.

1. What Is Personal Information

Personal information has the meaning given under the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary for the functions and activities of Third Rail Cafe, including but not limited to:

  • Name

  • Email address

  • Telephone number

  • Catering, event or general enquiry details

  • Any other information voluntarily provided by you

We do not intentionally collect sensitive information unless it is required for a lawful purpose and you have expressly consented to its collection.

3. Method of Collection

Personal information is collected directly from you when you:

  • Submit enquiries or forms through our website

  • Communicate with us by email, telephone or other electronic means

  • Interact with our website through cookies and similar technologies

Information submitted through our website may be collected and stored using Google services, including Google Forms, Google Workspace and Google Analytics.

4. Purpose of Collection and Use

We collect and use personal information for purposes including:

  • Responding to enquiries and requests

  • Providing catering, event and hospitality services

  • Managing bookings and customer communications

  • Improving our website, services and business operations

  • Complying with legal and regulatory obligations

Personal information will only be used for the primary purpose for which it was collected, or for a secondary purpose that is directly related to the primary purpose and which you would reasonably expect.

5. Disclosure of Personal Information

We do not sell, trade or rent personal information.

We may disclose personal information to third parties where reasonably necessary, including:

  • Google and affiliated service providers for data hosting, analytics and communications

  • Professional advisers or service providers engaged by us

  • Regulatory authorities where required or authorised by law

Where disclosure occurs, we take reasonable steps to ensure that recipients handle personal information in accordance with applicable privacy obligations.

6. Cookies and Analytics

Our website uses cookies and similar technologies to assist with functionality, analytics and performance measurement.

Cookies may collect information including IP address, browser type, device information, pages visited and time spent on the website. This information is generally collected in an aggregated and anonymised form via Google Analytics.

You may configure your browser to refuse cookies or notify you when cookies are being used. Disabling cookies may affect the functionality of the website.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored using secure systems and trusted third party platforms, including Google services. Access to personal information is restricted to authorised personnel only.

We retain personal information only for as long as it is necessary for the purposes for which it was collected or as required by law.

8. Overseas Disclosure

Personal information collected by us may be stored or processed on servers located outside Australia through Google and related service providers.

We take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles in relation to personal information.

9. Access and Correction

You may request access to personal information we hold about you or request correction of inaccurate, out of date or incomplete information.

Requests should be made in writing using the contact details below. We will respond within a reasonable period in accordance with the Privacy Act 1988 (Cth).

10. Complaints

If you believe that we have breached the Australian Privacy Principles or this policy, you may lodge a complaint with us using the contact details below.

We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Changes to This Policy

We may amend this Cookies and Privacy Policy from time to time. Any updates will be published on our website and will take effect immediately upon publication.

12. Contact Details

For privacy related enquiries, requests or complaints, please contact:

Third Rail Cafe Pty Ltd
4/100 Bay Rd,Waverton, NSW

Phone: (02) 9922 2060
Email: info@thirdrailcafe.com.au

By using our website, you acknowledge that you have read and understood this Cookies and Privacy Policy.